Which photos can I use? (Supported formats and sizes)

Supported photos

• File formats: JPG, PNG, WebP
• Aspect ratio: 2:1 360° panoramas (equirectangular). For example 8192×4096, 6000×3000, or 4096×2048, where the width is exactly twice the height.
• Maximum size: 8K (8192×4096)

Select several files at once or drag and drop them, and they all import. JPGs exported as "360 photos" from the companion apps of 360° cameras (Insta360, Ricoh Theta, and so on) usually meet these conditions.

What if the photo isn't 2:1?

A photo whose width isn't twice its height is treated automatically as a partial panorama. A 180° shot, or one with the top and bottom cropped, can be viewed only within its range, and the left and right edges won't join up.

If a photo that should be a full 360° came in as partial, re-save it at a 2:1 ratio in your capture app or photo editor. Padding the top and bottom to reach 2:1 is enough.

Photos larger than 8K

Photos above 8K, such as 12K or 16K, are scaled down to 8K automatically on import. Your original file is left untouched. 8K is plenty for the viewer, so there's little visible difference. Scaling does take time, though, so saving at 8192×4096 or smaller beforehand makes importing faster.

Export resolution follows your plan:

• Free: 4K
• Starter: 6K
• Pro · Studio: Original, up to 8K

There's no resolution limit while editing. It only applies at export. See Pricing for details.

3D render output

360° panorama JPGs or PNGs from renderers like D5 Render, Enscape, Lumion, V-Ray, and Twinmotion work as-is. Choose the "360° panorama" or "Equirectangular" output in your renderer and save at a 2:1 ratio (for example 8192×4096). No conversion is needed.

Not supported

• TIFF, HEIC, EXR files → Re-save as JPG or PNG from your photo editor or renderer.
• Cubemaps (six-face cube images) → Convert to equirectangular (2:1). Most renderers and 360° editing tools have a converter.
• 360° video → Photos only.
• Stereo (left/right) renders → Save one eye's image as a 2:1 panorama and use that.
• Camera metadata (heading, GPS) → Not read. Set the starting view and north for each room in the program.
• Dragging in a whole folder → Select the photo files inside the folder instead.

Tips for preparing photos

1. For tours going on the web, JPG is a good choice. Smaller files load faster.
2. Use PNG for icons and logos that need transparency, and JPG for photos.
3. Renaming photo files to room names (Living room, Bedroom 1, and so on) beforehand makes organizing in the program easier.

Still stuck?

If a photo won't import or looks wrong, contact support with its width and height, file format, and the camera or program that made it.